Changes for page Fiches Résolution

Last modified by Aurelie Bertrand on 2024/08/22 14:09
From version 1.1
edited by mrochelle
on 2020/07/23 17:49
Change comment: There is no comment for this version
To version 4.1
edited by Aurelie Bertrand
on 2024/08/22 12:08
Change comment: There is no comment for this version

Summary

Details

Page properties
Author
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1 -xwiki:XWiki.mrochelle
1 +xwiki:XWiki.aureliebertranddigdashbiz
Default language
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1 +fr
Content
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13 13  = General detail of the case =
14 14  
15 15  * Even if a contact has already been initiated with the support team, please write a new email instead of responding to an old one.
16 -* Always add the DigDash version reference
17 -* Be as precise as you can be about your environment (OS, SSO, Https, proxy, …)
16 +* Always add the DigDash version reference (available on page **Server Status**).
17 +* Be as precise as you can be about your environment (OS, SSO, Https, proxy, …).
18 18  
19 19  = The workflow =
20 20  
... ... @@ -25,24 +25,34 @@
25 25  
26 26  = The logs =
27 27  
28 -* In case of error, please add server logs. The easiest way to get it is go to your administration part, page “Server status” or “Etat du serveur”, click on the link [ Set 'debug' log level ] (or Actual log level "info") and Download Log File.
29 -* You can also add catalina’s log file by browsing DigDash server in the directory ../apache-tomcat/logs/
30 -* Indicate in your email the date and time when the error occurred and the user credentials, the data models and information flow.
28 +* In case of error, please add server logs :
29 +** The easiest way to get it is go to your administration part, page **Server status**, click on the link Set 'debug' log level | Current log level "info" | __**Download Log File**__.
30 +[[image:Global_status.png||alt="Global status"]]
31 +
31 31  
32 -= Backup and cubes =
33 +(% class="box infomessage" %)
34 +(((
35 +You can also add catalina’s log file by browsing DigDash server in the directory ../apache-tomcat/logs/
36 +)))
33 33  
34 -* In some complex cases, we may not be able to reproduce your issue. We will probably need to get a full save of your DigDash instance.
35 -* To do so, go to the page “Configuration” > “Backup management” or “Gestion des sauvegardes” > “Save”
36 -* Check every elements and then click on “Generate”. Click on the generated link to download the backup file.
37 -* Attach the downloaded file to your request to support team. (If the file is too big, you can use https://wetransfer.com/)
38 -* If the data sources are flat files (xls, csv, json, etc.) and they are relatively small, they will be included in the backup (part "Common server files > Data sources").
39 -* It is possible to join datacubes generated by digdash
40 -** In the administration part, open “Server Status” or “Etat du serveur” and go to directory set at the line “Configuration Path”
41 -** Search for the folder that has the same name as the datamodel identifier found in the studio
38 +* Les logs du **studio**.
39 +** Go to Studio > Menu > Options > Adanced tab > **Download Studio Logs
40 +[[image:Global_status.png||alt="Studio Logs"]]**
41 +
42 +* Indicate in your email the date and time when the error occurred and the user credentials, the data models and information flows concerned.
42 42  
44 += Backup and cubes =
43 43  
46 +In some complex cases, we may not be able to reproduce your issue. We will probably need to get a full save of your DigDash instance. To do so:
44 44  
45 -[[image:https://lh4.googleusercontent.com/4Z3Z5pLAui8VkcDsjeNUam8bxDZYgspUUznlPLCtaLURYNlFdnNxRoCkUrsQeQNuqTrSYboPil1lPQ23kKx-10XzXf3YkXH35ogbg5haK7yuZLvfiM8BJ_D5Fjxs8Bdpr9PzY-_srI0||height="201" width="504"]][[image:https://lh4.googleusercontent.com/KboY00DuS0GhzT-Y7S06u3BVwXo3pGhpGPyF6maPW7d2zwR7uJqjIZBJXP2T9ga7DL_VFWCp4NoO7SRUBOOYz3vdSN7mSAYyR9g_FrrkOBimKocETb0F0CswwDNM7nblEWANrSHdOLY||height="200" width="587"]]
48 +1. Go to the page Configuration > Backup management > **Backup**.
49 +1. Check necessary elements and then click on **Generate**.
50 +1. Attach the downloaded file to your request to support team.
51 +1. If the data sources are flat files (xls, csv, json, etc.) and they are relatively small, they will be included in the backup (part "Common server files > Data sources").
52 +1.
53 +1*. In the administration part, open “Server Status” or “Etat du serveur” and go to directory set at the line “Configuration Path”
54 +1*. Search for the folder that has the same name as the datamodel identifier found in the studio
46 46  
47 47  
57 +
48 48