Changes for page Fiches Résolution

Last modified by Aurelie Bertrand on 2024/08/22 14:09
From version 1.1
edited by mrochelle
on 2020/07/23 17:49
Change comment: There is no comment for this version
To version 7.1
edited by Aurelie Bertrand
on 2024/08/22 14:09
Change comment: There is no comment for this version

Summary

Details

Page properties
Author
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1 -xwiki:XWiki.mrochelle
1 +xwiki:XWiki.aureliebertranddigdashbiz
Default language
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1 +fr
Content
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13 13  = General detail of the case =
14 14  
15 15  * Even if a contact has already been initiated with the support team, please write a new email instead of responding to an old one.
16 -* Always add the DigDash version reference
17 -* Be as precise as you can be about your environment (OS, SSO, Https, proxy, …)
16 +* Always add the DigDash version reference (available on page **Server Status**).
17 +* Be as precise as you can be about your environment (OS, SSO, Https, proxy, …).
18 18  
19 19  = The workflow =
20 20  
... ... @@ -25,24 +25,41 @@
25 25  
26 26  = The logs =
27 27  
28 -* In case of error, please add server logs. The easiest way to get it is go to your administration part, page “Server status” or “Etat du serveur”, click on the link [ Set 'debug' log level ] (or Actual log level "info") and Download Log File.
29 -* You can also add catalina’s log file by browsing DigDash server in the directory ../apache-tomcat/logs/
30 -* Indicate in your email the date and time when the error occurred and the user credentials, the data models and information flow.
28 +* In case of error, please add server logs :
29 +** The easiest way to get it is go to your administration part, page **Server status**, click on the link Set 'debug' log level | Current log level "info" | __**Download Log File**__.
30 +[[image:Global_status.png||alt="Global status"]]
31 +
31 31  
32 -= Backup and cubes =
33 +(% class="box infomessage" %)
34 +(((
35 +You can also add catalina’s log file by browsing DigDash server in the directory ../apache-tomcat/logs/
36 +)))
33 33  
34 -* In some complex cases, we may not be able to reproduce your issue. We will probably need to get a full save of your DigDash instance.
35 -* To do so, go to the page “Configuration” > “Backup management” or “Gestion des sauvegardes” > “Save”
36 -* Check every elements and then click on “Generate”. Click on the generated link to download the backup file.
37 -* Attach the downloaded file to your request to support team. (If the file is too big, you can use https://wetransfer.com/)
38 -* If the data sources are flat files (xls, csv, json, etc.) and they are relatively small, they will be included in the backup (part "Common server files > Data sources").
39 -* It is possible to join datacubes generated by digdash
40 -** In the administration part, open “Server Status” or “Etat du serveur” and go to directory set at the line “Configuration Path”
41 -** Search for the folder that has the same name as the datamodel identifier found in the studio
38 +* Les logs du **studio**.
39 +** Go to Studio > Menu > Options > Adanced tab > **Download Studio Logs
40 +[[image:Global_status.png||alt="Studio Logs"]]**
41 +
42 +* Indicate in your email the date and time when the error occurred and the user credentials, the data models and information flows concerned.
42 42  
44 += Backup and cubes =
43 43  
46 +In some complex cases, we may not be able to reproduce your issue. We will probably need to get a full save of your DigDash instance. To do so:
44 44  
45 -[[image:https://lh4.googleusercontent.com/4Z3Z5pLAui8VkcDsjeNUam8bxDZYgspUUznlPLCtaLURYNlFdnNxRoCkUrsQeQNuqTrSYboPil1lPQ23kKx-10XzXf3YkXH35ogbg5haK7yuZLvfiM8BJ_D5Fjxs8Bdpr9PzY-_srI0||height="201" width="504"]][[image:https://lh4.googleusercontent.com/KboY00DuS0GhzT-Y7S06u3BVwXo3pGhpGPyF6maPW7d2zwR7uJqjIZBJXP2T9ga7DL_VFWCp4NoO7SRUBOOYz3vdSN7mSAYyR9g_FrrkOBimKocETb0F0CswwDNM7nblEWANrSHdOLY||height="200" width="587"]]
48 +1. Go to the page Configuration > Backup management > **Backup**.
49 +1. Check necessary elements and then click on **Generate**.
50 +➡ Attach the downloaded file to your request to support team.
51 +1. If the data sources are flat files (xls, csv, json, etc.) and they are relatively small, they can be included in the backup (part "Common server files > Data sources").
52 +1. Data cubes generated in DigDash can also be attached. Two possibilities are offered :
53 +1*. __From the backup page:__
54 +❗For this method, the user must have the authorization (ACL) **Admin > Manage Servers permission**.
55 +1**. Add the parameter "showCubes=true" at the end of the backup (or restore) URL to make the cubes appear in the **Server Common Files** section of the backup page.
56 +[[image:Display_cubes.png]]
57 +1**. Select the necessary cubes before generating the backup.
58 +​​​​​​​
59 +1*. __​​​​​​​From the work directory:__
60 +1**. On the DigDash server, go to the work directory (information available on the **Server Status** page).
61 +[[image:Work_directory.png||alt="Work directory"]]
62 +1**. In the **cubes** directory, identify the folders with the identifiers of the cubes we will need (find these identifiers in the data model panel) and make an archive to attach to the backup file.
63 +[[image:Data_model_panel.png||alt="Data model panel"]]
46 46  
47 -
48 48